Document, Automate, Delegate
Everyone I know who works in IT is overworked. Really overworked! Overworked like nothing I have seen before in any other field (excluding hedge fund managers). Is IT the only profession where there is a never-ending supply of urgent work? Has the youthfulness of the IT industry blinded it to traditional work-flow management techniques? Are a few evil-minded overlords afraid they will not be valuable if they do not keep all the secrets hidden?
Why are highly skilled (paid?) IT staff performing repetitious work? Does IT just attract egos who refuse to believe something that was “that hard” to figure out could be done by someone without a degree and without 10 years of experience in the technology field?
Could it be even more simple? If we think about what challenges IT workers, maybe we’ll gain some insight into what they like to do. When asked, most IT workers describe the reasons they got into IT as (in no particular order):
- Solving Puzzles
- Money
- Dazzled by wires and buttons